/* 接待人员考核页面样式 */

/* ===== 顶部栏 ===== */
.top-bar {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 12px 20px;
    background: var(--card-bg);
    border-bottom: 1px solid #f0f0f0;
    position: sticky;
    top: 0;
    z-index: 10;
}

.top-bar-brand {
    display: flex;
    align-items: center;
    gap: 8px;
}

.brand-dot {
    width: 10px;
    height: 10px;
    border-radius: 50%;
    background: var(--wechat-green);
    box-shadow: 0 0 0 3px rgba(7, 193, 96, 0.2);
}

.brand-name {
    font-size: 15px;
    font-weight: 600;
    color: var(--text-color);
}

.top-bar-status {
    display: flex;
    align-items: center;
    gap: 6px;
    flex-shrink: 0;
}

/* ===== 顶部导航 ===== */
.top-bar-nav {
    display: flex;
    align-items: center;
    gap: 4px;
    margin-left: 16px;
}

.nav-item {
    padding: 6px 14px;
    font-size: 13px;
    color: var(--text-light);
    text-decoration: none;
    border-radius: 6px;
    transition: var(--transition);
}

.nav-item:hover {
    color: var(--primary-color);
    background: rgba(43, 133, 228, 0.06);
}

.nav-item.active {
    color: var(--primary-color);
    font-weight: 600;
    background: rgba(43, 133, 228, 0.1);
}

.cache-tag {
    padding: 2px 8px;
    border-radius: 4px;
    font-size: 11px;
    background: rgba(103, 194, 58, 0.1);
    color: #67c23a;
}

.cache-tag.stale {
    background: rgba(230, 162, 60, 0.1);
    color: #e6a23c;
}

/* ===== 日期选择工具栏 ===== */
.stats-toolbar {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 12px 16px;
    background: var(--card-bg);
    border-radius: var(--border-radius);
    box-shadow: var(--shadow);
    margin-bottom: 12px;
    gap: 12px;
}

.date-section {
    display: flex;
    align-items: center;
    gap: 12px;
    flex-wrap: wrap;
}

.quick-dates {
    display: flex;
    gap: 6px;
}

.custom-date {
    display: flex;
    align-items: center;
}

.toolbar-actions {
    display: flex;
    align-items: center;
    gap: 8px;
    flex-shrink: 0;
}

/* ===== 日期范围提示 ===== */
.date-range-hint {
    padding: 6px 0 12px 0;
    font-size: 12px;
    color: var(--text-light);
    display: flex;
    align-items: center;
    gap: 8px;
}

.date-note {
    font-size: 11px;
    color: #909399;
}

/* ===== 指标条 ===== */
.metrics-strip {
    display: flex;
    align-items: center;
    gap: 0;
    padding: 16px 20px;
    background: var(--card-bg);
    border-radius: var(--border-radius);
    margin-bottom: 16px;
    box-shadow: var(--shadow);
    overflow-x: auto;
}

/* 响应时间深度分析指标条（蓝色边框区分） */
.metrics-strip-accent {
    background: rgba(43, 133, 228, 0.03);
    border: 1px solid rgba(43, 133, 228, 0.15);
    box-shadow: none;
}

.metrics-strip-accent .metric-value {
    color: #2b85e4;
}

.metric-item {
    display: flex;
    flex-direction: column;
    align-items: center;
    padding: 6px 20px;
    flex-shrink: 0;
}

.metric-value {
    font-size: 22px;
    font-weight: 700;
    color: var(--text-color);
    line-height: 1.2;
}

.metric-label {
    font-size: 12px;
    color: var(--text-light);
    margin-top: 2px;
}

.metric-divider {
    width: 1px;
    height: 32px;
    background: #e1e4e8;
    margin: 0 8px;
    flex-shrink: 0;
}

/* ===== 接待人员考核 ===== */
.servicer-section {
    margin-bottom: 16px;
}

/* 客服组卡片 */
.kf-group-card {
    background: var(--card-bg);
    border-radius: var(--border-radius);
    box-shadow: var(--shadow);
    padding: 16px;
    margin-bottom: 12px;
}

.kf-group-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin-bottom: 12px;
}

.kf-group-title {
    display: flex;
    align-items: center;
    gap: 8px;
}

.kf-group-name {
    font-size: 14px;
    font-weight: 600;
    color: var(--text-color);
}

.kf-group-badge {
    font-size: 12px;
    color: var(--text-light);
    background: #f5f7fa;
    padding: 2px 8px;
    border-radius: 4px;
}

/* 组级汇总 */
.kf-group-summary {
    display: flex;
    gap: 0;
    padding: 10px 0;
    margin-bottom: 12px;
    border-bottom: 1px solid #f0f0f0;
    overflow-x: auto;
}

/* 组级响应时间深度分析汇总（蓝色底区分） */
.kf-group-summary-accent {
    border-bottom: none;
    background: rgba(43, 133, 228, 0.03);
    border-radius: 6px;
    padding: 10px 8px;
    margin-bottom: 12px;
}

.kf-group-summary-accent .kf-group-stat-value {
    color: #2b85e4;
}

.kf-group-stat {
    display: flex;
    flex-direction: column;
    align-items: center;
    padding: 4px 16px;
    flex-shrink: 0;
}

.kf-group-stat-value {
    font-size: 16px;
    font-weight: 700;
    color: var(--text-color);
}

.kf-group-stat-label {
    font-size: 11px;
    color: var(--text-light);
}

/* 组内低于平均提示 */
.group-below-avg-alert {
    padding: 8px 12px;
    margin-bottom: 12px;
    background: rgba(230, 162, 60, 0.04);
    border: 1px solid rgba(230, 162, 60, 0.1);
    border-radius: 6px;
    font-size: 12px;
    color: #e6a23c;
    display: flex;
    align-items: center;
    gap: 4px;
    flex-wrap: wrap;
}

.group-below-icon {
    font-size: 13px;
}

.group-below-item {
    padding: 2px 6px;
    background: rgba(245, 108, 108, 0.06);
    border-radius: 3px;
    font-size: 12px;
    color: #f56c6c;
}

/* ===== 响应时间趋势图 ===== */
.group-trend-chart,
.servicer-trend-chart {
    width: 100%;
    height: 220px;
    margin-top: 12px;
}

/* PC 端默认显示客服组图，隐藏客服个人图（移动端再切换） */
.servicer-trend-chart {
    display: none;
}

/* 排名徽章 */
.rank-badge {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: 22px;
    height: 22px;
    border-radius: 50%;
    font-size: 12px;
    font-weight: 700;
    color: var(--text-light);
    background: #f5f7fa;
}

.rank-badge.rank-1 {
    background: #ffd700;
    color: #8b6914;
}

.rank-badge.rank-2 {
    background: #c0c0c0;
    color: #555;
}

.rank-badge.rank-3 {
    background: #cd7f32;
    color: #fff;
}

.servicer-card-rank {
    font-size: 11px;
    color: var(--text-light);
    margin-left: 4px;
}

.grade-source-tip {
    font-size: 11px;
    color: var(--text-light);
    margin-left: 4px;
    cursor: help;
    background: #f0f0f0;
    border-radius: 3px;
    padding: 1px 4px;
    vertical-align: middle;
}

.servicer-table-container {
    overflow-x: auto;
    width: 100%;
}

.servicer-table-container .el-table {
    width: 100%;
    min-width: 600px;
}

/* 低于平均的单元格高亮 */
.cell-danger {
    color: #f56c6c;
    font-weight: 600;
}

.cell-warning {
    color: #e6a23c;
    font-weight: 600;
}

/* 待改进行 */
.el-table .row-poor {
    background: rgba(245, 108, 108, 0.06) !important;
}

.el-table .row-fair {
    background: rgba(230, 162, 60, 0.04) !important;
}

/* 移动端接待人员卡片列表 - 默认隐藏 */
.servicer-card-list {
    display: none;
}

.servicer-card-item {
    padding: 12px 14px;
    background: white;
    border-radius: 8px;
    border: 1px solid #e1e4e8;
    margin-bottom: 10px;
    transition: var(--transition);
}

.servicer-card-top {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin-bottom: 4px;
}

.servicer-card-name {
    font-size: 14px;
    font-weight: 600;
    color: var(--text-color);
}

.servicer-card-metrics {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 8px;
}

/* 个人响应时间深度分析区块（蓝色底区分） */
.servicer-card-metrics-accent {
    background: rgba(43, 133, 228, 0.03);
    border-radius: 8px;
    padding: 8px;
    margin-top: 6px;
}

.servicer-card-metrics-accent .servicer-metric {
    background: rgba(43, 133, 228, 0.06);
}

.servicer-card-metrics-accent .servicer-metric-value {
    color: #2b85e4;
}

/* 超标危险值（红色） */
.servicer-metric-value.metric-danger {
    color: #f56c6c !important;
}

.servicer-metric-value.metric-warning {
    color: #e6a23c !important;
}

.servicer-metric {
    display: flex;
    flex-direction: column;
    align-items: center;
    padding: 6px 8px;
    background: #f9fafb;
    border-radius: 6px;
}

.servicer-metric.metric-below {
    background: rgba(245, 108, 108, 0.08);
    border: 1px solid rgba(245, 108, 108, 0.15);
}

.servicer-metric-label {
    font-size: 11px;
    color: var(--text-light);
}

.servicer-metric-value {
    font-size: 16px;
    font-weight: 700;
    color: var(--text-color);
}

.servicer-metric.metric-below .servicer-metric-value {
    color: #f56c6c;
}

.servicer-card-item.servicer-card-below {
    border-color: rgba(245, 108, 108, 0.25);
    background: rgba(245, 108, 108, 0.03);
}

/* ===== 主内容 ===== */
.main-content {
    flex: 1;
    padding: 16px 20px;
    max-width: 1000px;
    margin: 0 auto;
    width: 100%;
}

/* ===== Element Plus 样式覆盖 ===== */
.el-card {
    border: none;
    box-shadow: var(--shadow);
    border-radius: var(--border-radius);
}

/* ===== Footer ===== */
.footer {
    text-align: center;
    padding: 16px;
    color: var(--text-light);
    font-size: 12px;
    margin-top: auto;
    border-top: 1px solid #f0f0f0;
    background: var(--card-bg);
}

/* ===== 响应式 ===== */
@media (max-width: 768px) {
    .top-bar {
        padding: 10px 16px;
        flex-wrap: wrap;
        gap: 6px;
    }

    .top-bar-nav {
        margin-left: 0;
        order: 3;
        width: 100%;
        justify-content: center;
        padding-top: 6px;
    }

    .main-content {
        padding: 12px 16px;
        max-width: 100%;
    }

    .stats-toolbar {
        flex-wrap: wrap;
        padding: 10px 12px;
    }

    .date-section {
        width: 100%;
        justify-content: flex-start;
    }

    .toolbar-actions {
        width: 100%;
        justify-content: flex-end;
    }

    .metrics-strip {
        padding: 12px 16px;
        gap: 0;
        flex-wrap: nowrap;
        justify-content: flex-start;
    }

    .metric-item {
        padding: 6px 14px;
    }

    .metric-value {
        font-size: 18px;
    }

    .metric-divider {
        height: 24px;
    }

    /* 移动端显示卡片列表，隐藏表格 */
    .servicer-card-list {
        display: block;
    }

    .servicer-table-container {
        display: none;
    }

    /* 移动端：隐藏客服组图，显示每位客服的个人趋势图 */
    .group-trend-chart {
        display: none;
    }

    .servicer-trend-chart {
        display: block;
    }

    .kf-group-card {
        padding: 12px;
    }

    .kf-group-summary {
        flex-wrap: nowrap;
        justify-content: flex-start;
    }

    .kf-group-stat {
        padding: 4px 10px;
    }

    .kf-group-stat-value {
        font-size: 14px;
    }

    .servicer-card-item {
        padding: 10px 12px;
    }

    .servicer-metric-value {
        font-size: 14px;
    }

    .custom-date .el-date-editor {
        width: 200px !important;
    }
}

@media (max-width: 480px) {
    .metric-item {
        padding: 4px 10px;
    }

    .metric-value {
        font-size: 16px;
    }

    .metric-label {
        font-size: 11px;
    }

    .servicer-card-metrics {
        gap: 6px;
    }

    .servicer-metric {
        padding: 4px 6px;
    }

    .servicer-metric-value {
        font-size: 13px;
    }

    .quick-dates .el-button {
        padding: 4px 8px;
    }
}